2nd Shift - Call Center Representative Job at Staffing the Universe, Grandville, MI

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  • Staffing the Universe
  • Grandville, MI

Job Description

Staffing Inc. is partnered with a call center company actively seeking qualified Call Center Representatives for immediate hire. The ideal candidate will have a strong background in customer service and will be responsible for managing both inbound and outbound calls, utilizing cloud-based software to conduct scripted surveys. Key duties include accurately recording responses to multiple-choice questions and consistently meeting call volume and quality metrics. This role does not involve cold calling.

Call Center Representative Benefits:
  • A positive and thriving company culture that understands work/life balance
  • Fully remote position (Michigan Residents Only)
  • Pay: $12.48/hr. for training, $13/hr. after 80 hours of training.
  • This position is EXTREMELY part time/on call work.
Call Center Representative Responsibilities:
  • Make outbound and receive inbound phone calls, utilizing our cloud-based VPL software.
  • Read survey scripts and ask questions to respondents.
  • Record responses from multiple-choice questions.
  • Meet call volume and quality parameters in accordance with internal guidelines (which will be provided for you, no cold calling required.)
Call Center Representative Qualifications:
  • You must be comfortable talking on the phone.
  • Display professional telephone etiquette and communication skills under all conditions and circumstances.
  • Have Home Internet (WIFI)
  • Your own computer (not a chrome)
  • Your own headset (recommended USB connected)
  • Must have perfect attendance and good attitude.

Staffing Inc. - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Job Tags

Remote work, Afternoon shift,

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