Job Description

Job Description

Job Description

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the Controller or designated manager, support the Accounting Department by receiving all customer payments in accordance with corporate guidelines and within the required time frame. Perform all duties assigned by the Controller or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Responsibilities

Provide prompt and courteous service: both on the phone and in person. Demonstrate friendliness and proper phone etiquette with every customer. Maintain a professional appearance and work area consistent with the Handbook.

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Resolve any customer complaints in a friendly, courteous manner. Advise the Controller or designated manager of all serious complaints or incidences.
• Process checks received and may deposit money in bank accounts. Properly record checks in the accounting system and research and answer any questions customers may have. Run required accounting reports when due and record journal entries.
• May process and monitor accounting transactions such as charges, various sales and auction fees, funds distribution and collection checks, wire transfers, assistance with sources of financing, etc.
• Maintain customer databases and generate reports for the Controller or designated manager as requested.
• Manage all controllable expenses and cost items affecting profitability of the accounting function; coordinate ordering of supplies and forms with the Office Manager.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Ensure proper follow-through on directives, bulletins and schedules from the Controller, designated manager or other auction and corporate sources.
• Maintain a good flow of communication with the Accounting Department and other auction personnel.
• Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdown and maintenance needs immediately.
• Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately.
• Account for and identify all keys, codes or other safety or security information assigned.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• Minimum of six (6) months similar work experience
• Must be qualified to operate a motor vehicle and possess a valid driver's license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Physical Work.
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Tags

Similar Jobs