Job Description

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. 

Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. 

Job Responsibilities: 

• Delivering an exceptional customer experience throughout the car buying process. 

• Communicating with customers in a respectful, clear, engaging, and transparent manner. 

• Knowing your store inventory and product offerings and making appropriate recommendations. 

• Using various tools and computer programs, including CRMs, to support the sales process and data mine for opportunities. 

• Following the Fields Road to the Sale process includes taking test drives and manager turnovers. (T.O.) 

• Maintaining the sales area so our vehicles and products are neatly and accurately displayed. 

• Staying current on manufacturer and dealership training requirements. 

• Maintain SSI scores above the minimum requirement of the dealership. 

• Properly delivering each vehicle sold including connectivity requirement, Owner Support+, introductions to the service department, Bluetooth pairing the customer's phone, etc. 

• Following up with sold customers and prospects 

• Completing daily tasks set up in the CRM workflow. 

• Other duties may be assigned as needed, and responsibilities may vary by store. 

Job Qualifications: 

• Exceptional customer service skills, including interpersonal communication and rapport building. 

• In-depth knowledge of the dealership's vehicles, finance options, and sales process. 

• Active listening to best determine a customer's wants and needs. 

• Persuasiveness to convince customers to make a purchase. 

• Confidence to create a positive impression on customers. 

• Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership. 

• Organization and time management to handle many different customers, including past customers, at once. 

• Teamwork and collaboration skills to coordinate sales with the financing department and/or other salespeople 

• Knowledge and passion for vehicles. 

• Ability to treat all employees with respect and follow the guidelines outlined in the employee handbook. 

• Background and MVR checks required 

Physical Demands: 

• Constantly engaged in talking and listening. 

• Frequent standing and walking. 

• Job involves up to 90% standing and walking in various weather conditions. 

What We Offer  

401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

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