Job Description

Job Description

Job Description

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact for customers, addressing questions, concerns, and requests through various communication channels including phone, email, and chat. 
• Issue Resolution: Identify and resolve customer issues, complaints, and technical problems, escalating complex cases to the appropriate department when necessary. 
• Product & Service Support: Provide accurate information about products and services, and offer basic technical support and troubleshooting assistance to customers. 
• Order & Billing Management: Handle inquiries related to orders, shipments, returns, and billing, ensuring accurate record-keeping. 
• Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions within the company's systems. 

Required Skills & Attributes

• Communication: Excellent verbal and written communication skills, with a professional, empathetic, and positive tone. 
• Technical Proficiency: Ability to effectively use computers, phone systems, and chat platforms for customer interactions. 
• Problem-Solving: Strong ability to assess customer needs, find effective solutions, and troubleshoot issues efficiently. 
• Product Knowledge: A commitment to developing and maintaining in-depth knowledge of company products, services, policies, and procedures. 

Self-Motivation & Independence: The ability to work effectively from home, manage multiple tasks, and stay productive without direct supervision. 

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