Desktop Support Technician --- 100 % Onsite ---- LOCALS ONLY Job at Zillion Technologies Inc, Vienna, VA

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  • Zillion Technologies Inc
  • Vienna, VA

Job Description

THIS IS A DIRECT BANKING CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please. Reach Shaily Sharma - 9084874334 Email: shaily(at)zilliontechnologies(dot)com // 9084874334 Desktop Support Technician Location : 100 % Onsite - Vienna, VA Duration : Long-term ongoing with no end date A Desktop Support Operator provides support to end-users by troubleshooting hardware and software issues related to desktop systems "1. Proficiency in desktop support tools and techniques 2. Strong problem-solving and communication skills" Interpersonal/Communication:
  • Excellent oral & written communication skills
  • Excellent customer service skills
  • Professional presence and maturity
  • Detail-oriented
  • Ability to work well with other team members
  • Comfortable and adaptable in a fast-paced environment
  • Ability to follow and adhere to standard operating procedures
  • Strong Customer Service Background
Technical Knowledge/Skills:
  • Ability to diagnose and resolve hardware and software issues for end users
  • Basic networking knowledge (IP, DNS)
  • Basic cybersecurity knowledge (2FA, phishing)
  • Ticketing system experience (ServiceNow)
Experience:
  • Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
  • Experience with troubleshooting issues on Microsoft Windows 10 and 11 operating systems
  • Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
  • CompTIA A+ Certification
  • Microsoft 365 Certified: Fundamentals Certification
  • Experience using ConnectWise Remote Support Software
  • Experience using CyberArk Workforce Password Management Software
  • Experience troubleshooting Citrix VDIs
Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com // 9084874334 Thanks, Shaily Sharma Zillion Technologies Inc. Asst. Director - Talent Acquisition 9084874334 Email: shaily(at)zilliontechnologies(dot)com // 9084874334 Zillion Technologies Inc

Job Tags

Local area, Remote work,

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