Job Description

Role: Help desk support
Location: Cloverdale, Virginia 24077
Duration: Contract

Job Description:

2-3 yrs of help desk experience but open to more junior/entry level for great candidates

• They are going to be unsupervised except for a peer; so they need to be able to work independently and have great discipline, motivation, accountability, and communication skills
• Experience working with leadership; ceo; executives etc.
• Tier 1-2 help desk
• Examples:
  • Working with ipads / iOS
  • IOS and Intune for mobile device management
  • Windows 11
  • Office 365
  • Password resets
  • Account creations
  • Active directory
• Chance to grow into system administrator if they want to
• Ios is not necessarily a requirement; they can learn it. Its more of a big plus
• Would be open to someone who is smart and is changing careers early on
• 5x onsite; some flexibility once you earn it
• Sharepoint is a plus
• - Respond to service desk calls and lobby walk-ins
• - Handle package pickup and distribution
• - Manage inventory ordering and stocking
• - Create, respond to, and manage support tickets
• - Reset passwords and perform basic troubleshooting of Microsoft 365 Suite, Windows, and network
• - Set up iPads, iPhones, and assist with hardware refreshes
• -Hardware diagnostics and parts replacement
• -Laser printer support and toner change
• -Windows 11, Office 365, other user applications support
• - Perform basic computer moves, adds, and changes
• Network Connectivity
• - Escalate issues to IT Support Specialist II as needed
• -Other duties as assigned

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