Job Description

Job Description

Job Description

Salary: $50,000 - $65,000

IT Manager (client site, technical) 

Chicago, IL 

Included in Monthly Rotation:

1 week at EMPIST HQ (hybrid) 

3 weeks at onsite w/clients 

We are looking for a bright, motivated, and detail-oriented IT Manager who can provide onsite technical support to a demanding and diverse range of customers from different industries.

Ideal candidates will demonstrate a strong technical acumen, are solution oriented, understand the critical importance of good documentation, and take a team-oriented approach to supporting users and a variety of technologies. Experience in the M365 stack is essential as well as other 3rd party vendor software applications. You must have a rudimentary understanding of Active Directory administration. We are looking for an experienced and savvy IT person who can comfortably handle multi-tasking in a fast-paced environment with minimal supervision. Excellent troubleshooting, communication and documentation skills a must. Exceptional customer service skills necessary.

You will be required to report to clients' locations 3 weeks out of the month, with a rotation that will bring you into the EMPIST HQ once a month. 

Requirements:

• Minimum 4 years experience in a desktop/help desk support role or related work
• Service Desk or Support Center Experience
• Bachelor’s degree in computer science or related field from an accredited 4-year university
• Ability to multi-task and stay calm under moderate pressure using solid analytical and problem-solving skills
• Excellent organization and customer service skills
• Excellent verbal and written communication skills
• Desire to be helpful in any situation
• Exhibit strong motivation, self-direction, commitment, sense of service and integrity
  
• Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10
• Experience with all Microsoft Office Products including the M365 stack
• Ability to assess issues and provide timely resolution
• Experience with RMM tools such as Kaseya
• Ability to work independently
• Proven experience in Active Directory
  
• Comfortable liaising with stakeholders from all levels, client-facing and internally
• Basic understanding of various technologies
• Driven to learn, grow into a bigger role and take on more responsibilities
• Positive attitude and work ethic
• Passion for technology

Responsibilities: 

• Resolution of end user and infrastructure issues
• Provide guidance and IT planning for clients 
• Image and deploy new computer equipment
  
• Update tickets with accurate and timely information following specified protocol for ticket maintenance
• Ability to create accurate documentation of all activities a must
  
• Proactive technical support services through the use of automation
• Involvement in strategic planning of clients’ use of IT
• Troubleshoot user and system problems over the phone with remote control technologies
• The ability to manage, maintain, troubleshoot and support our client's equipment, software and services

Desirable: 

• Virtualization Technologies
• Backup Management Experience
  
• Microsoft Certifications
• Mac OSX/MACOS/IOS Experience
• Awareness of Cisco IOS
• MS Teams and Sharepoint End User Support
• Experience having worked with law firms and LOB apps like iManage, Worldox, etc.
• Current Cisco networking or security certifications
• VMware vSphere certifications (VCP is a plus)
• Experience with Barracuda Products
• Proven deployments of desktops using imaging platform
• Project experience with large scale laptop deployments, M365 migrations, software upgrades and virtualization/consolidation a plus

This is a  full-time technical position with  full benefits including  Medical ,  Dental , V ision, and 401K Match , plus we set up a career track tailored to each individual engineer and we pay for your certifications to complete that track.

We offer the opportunity to work with a friendly team, grow in this role and develop upon the current skills you already have. You will be working with team members located in the US and GR and supporting MSP customers throughout the US and around the globe! 

EMPIST is a full-service technology firm, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business, but of our employees, too. We are a 23-year old company with locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road, and European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 9 out of the last 10 years which recognizes the fastest-growing, privately-held businesses across the nation. We were also chosen as one of the 501 most influential MSPs in the world (currently #74th in 2022) joining the MSP Mentor 501 list for 10 straight years.

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