IT Support Analyst (Tier 1/2- Onsite in Chicago, IL) (Chicago) Job at Optomi, Chicago, IL

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  • Optomi
  • Chicago, IL

Job Description

IT Support Analyst- Onsite in Chicago, IL- Contract to Hire

Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 1/2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases.

Responsibilities:

  • Address technical issues beyond Tier 1 capabilities
  • Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role)
  • Troubleshooting and patching servers and system settings
  • Escalate issues as necessary
  • Setting up conference rooms with Zoom and MS Teams
  • Utilize Active Directory for group policy and role based access control

Apply today if your background includes:

  • Experience troubleshooting various IT issues and escalating when necessary
  • Experience utlizing Jira or a similar ticketing system
  • Active Directory experience in a large organization- any Powershell/Python scripting is a plus
  • Monitoring logs and dashboards using different monitoring tools
  • Ability to work on site role in Chicago, IL (5x a week)

Job Tags

Long term contract, Part time,

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