Job Description

Job Description

Job Description

Company Description:

Mack Studios is a global, award-winning, full-service design/build company. It has been delivering creative display solutions to customers around the world for over 50 years. The company is renowned for its vision, quality, efficiency, and customer-focus. As a result, it has worked with many leading retailers and brand merchandisers to create innovative shopping experiences.

Job Title: IT Support Technician

Location: Auburn, NY

Position Summary:

We are looking for reliable and efficient onsite IT Support. We are looking for a technically skilled candidate with good problem-solving abilities for the position of IT Support Technician. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems.

You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You are to listen to their technical needs, understand their problems and implement solutions for them.

Key Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Configuring PC hardware, assembling and upgrading systems, installing RAM, video cards, and other peripherals

Qualifications:

• 3+ years' experience in IT support and systems maintenance.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• Ability to lift up to 50lbs.
• Ability to work comfortably on a ladder.

Preferred Experience:

• Microsoft Windows Desktop Environment.
• Microsoft Windows Server Environment.
• Microsoft Office 365 Cloud Environment.
• IP and Coaxial Security Camera Systems.

Key Traits:

• High energy, positive, collaborative, approachable, team-oriented work style, and ability to follow through on projects/tasks with an ownership mentality.
• Results oriented.
• Willingness to work around barriers, and get the job done.
• Exceptional attention to detail and good follow-up skills.
• Must have organizational skills with an ability to prioritize and multitask.

What we offer:

• A competitive salary and benefits package.
• A fasted paced and growing environment
• Opportunities for professional growth and development.
• The chance to be a part of a company that is at the forefront of design and manufacturing innovation.

How to apply: Please submit your resume and a cover letter explaining why you are the ideal candidate for this position to [rward@mackstudios.com or application link]. We are looking forward to hearing from you!

Mack Studios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Company Description:

Mack Studios is a global, award-winning, full-service design/build company. It has been delivering creative display solutions to customers around the world for over 50 years. The company is renowned for its vision, quality, efficiency, and customer-focus. As a result, it has worked with many leading retailers and brand merchandisers to create innovative shopping experiences.

Job Title: IT Support Technician

Location: Auburn, NY

Position Summary:

We are looking for reliable and efficient onsite IT Support. We are looking for a technically skilled candidate with good problem-solving abilities for the position of IT Support Technician. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems.

You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You are to listen to their technical needs, understand their problems and implement solutions for them.

Key Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Configuring PC hardware, assembling and upgrading systems, installing RAM, video cards, and other peripherals

Qualifications:

• 3+ years' experience in IT support and systems maintenance.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• Ability to lift up to 50lbs.
• Ability to work comfortably on a ladder.

Preferred Experience:

• Microsoft Windows Desktop Environment.
• Microsoft Windows Server Environment.
• Microsoft Office 365 Cloud Environment.
• IP and Coaxial Security Camera Systems.

Key Traits:

• High energy, positive, collaborative, approachable, team-oriented work style, and ability to follow through on projects/tasks with an ownership mentality.
• Results oriented.
• Willingness to work around barriers, and get the job done.
• Exceptional attention to detail and good follow-up skills.
• Must have organizational skills with an ability to prioritize and multitask.

What we offer:

• A competitive salary and benefits package.
• A fasted paced and growing environment
• Opportunities for professional growth and development.
• The chance to be a part of a company that is at the forefront of design and manufacturing innovation.

How to apply: Please submit your resume and a cover letter explaining why you are the ideal candidate for this position to [rward@mackstudios.com or application link]. We are looking forward to hearing from you!

Mack Studios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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