Job Description

Parts Manger Oversees parts department operations to ensure accurate inventory, timely fulfillment, cost control, and excellent customer service for internal technicians and external customers.

• Manage daily operations of the parts department: receiving, stocking, ordering, issuing, returns, and documentation.
• Maintain accurate inventory levels through cycle counts, audits, and reconciliations; minimize shrinkage and obsolescence.
• Forecast demand and place purchase orders with vendors to ensure availability and optimize carrying costs.
• Build and maintain vendor relationships; negotiate pricing, terms, lead times, and warranty/return policies.
• Process parts sales to customers and service technicians; ensure correct pricing, invoicing, and timely delivery or staging for service.
• Supervise, train, and schedule parts staff; set performance expectations and conduct evaluations.
• Implement and maintain parts management systems (PMS/ERP); ensure data integrity (part numbers, descriptions, bin locations, pricing).
• Quote parts for repairs and large jobs; support sales and service teams with technical and parts expertise.
• Manage warranty claims and core returns; track credits and follow up with manufacturers.
• Monitor KPIs: inventory turns, fill rate, order accuracy, turns, gross margin, and parts aging; produce regular reports.
• Ensure compliance with safety, environmental, and company policies; maintain clean, organized warehouse.
• Coordinate special projects: inventory resets, system implementations, parts rationalization, and cost-saving initiatives.

• Education: High school diploma or equivalent; associate degree or industry certification preferred.
• Experience: 3+ years in parts or inventory management; supervisory experience preferred; experience in [industry - e.g., automotive, heavy equipment, HVAC] desirable.
• Skills: Strong organizational, analytical, purchasing, negotiation, and customer-service skills. Proficient with inventory management systems and Microsoft Excel.
• Physical: Ability to lift parts and work in warehouse environment as needed.
• Certifications (optional): Certified Parts Specialist, supply-chain or logistics certifications a plus.

• Inventory accuracy %
• Fill rate / on-time fulfillment %
• Inventory turns
• Parts gross margin / profitability
• Days sales outstanding (for invoicing)
• Warranty claim resolution time
• Create and start wholesale

• On-site in warehouse/parts department; some travel to vendors or other branches as needed. May require occasional evening or weekend work for inventories or peak seasons.

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