Job Description
We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our clients team in Cedar Rapids, Iowa. This is a new role within the company and involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).
Responsibilities:
• Respond to user inquiries and provide timely resolutions to technical issues.
• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.
• Handle service desk tickets efficiently, ensuring proper documentation and follow-up.
• Assist in maintaining system functionality by testing and verifying computer components.
• Collaborate with team members to ensure consistent support and knowledge sharing.
• Provide desktop support by addressing hardware and software concerns.
• Communicate effectively with users to understand and resolve their challenges.
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