Job Description
Job Title: Licensed Healthcare Insurance Agent – Remote
Location: Remote (United States – selected states only)
Employment Type: Full-Time, W2
Pay: $21/hour base pay + performance-based bonus (up to $26/hour)
Must reside in: AL, AZ, AR, CT, DE, FL, ID, IN, IA, KS, KY, LA, ME, MD, MI, MS, MO, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY.
Job Summary:
TTEC is actively hiring Licensed Healthcare Insurance Agents to work remotely across approved U.S. states. In this full-time, work-from-home role, you’ll assist individuals in understanding their healthcare coverage options and help them choose the plan that best fits their needs, all while providing exceptional customer service with empathy, accuracy, and professionalism.
Key Responsibilities:
Assist customers in selecting suitable healthcare plans based on their individual needs
Provide full lifecycle support including customer service, sales, and follow-up (inbound and outbound)
Deliver compassionate service while meeting performance goals
Ensure compliance with HIPAA and privacy standards
Identify customer needs and offer upgrades or alternative products
Accurately complete plan enrollments and renewals with expected sales conversion metrics
Requirements:
Active Health Insurance License in your state of residence
High-speed internet: Minimum 25 Mbps download / 10 Mbps upload
At least 6 months of sales experience
Strong communication, empathy, and listening skills
High school diploma or equivalent
Comfortable navigating multiple systems in a remote setting
Understanding of HIPAA compliance and patient privacy
Pay & Benefits:
$21/hour guaranteed base pay
Performance-based bonus (most agents earn $22/hour; top performers up to $26/hour)
Paid Time Off (PTO)
Tuition reimbursement
Health and wellness incentives
Company-paid license fees and continuing education
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