Work From Home Mid Level Customer Service Representative
Florida, USA ? Georgia, USA ? Iowa, USA ? Kansas, USA ? Kentucky, USA ? Majorel US, Inc., 8380 S Kyrene Rd, Tempe, Arizona, United States of America ? Montana, USA ? North Carolina, USA ? Ohio, USA ? Tennessee, USA ? Texas, USA ? Virginia, USA
Req #5391
Monday, September 25, 2023
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
Position Summary:
Perform Support and concierge type liaison to an assigned customer portfolio. Provide assistance to facilitate the growth of the portfolio through its digital lifecycle. Duties include customer service, linking customers and internal resources, engagement, consultancy and support.
Overall Responsibilities :
+ Respond effectively and efficiently to requests received via phone, email or chat.
+ Develop rapport with customer to understand and adequately make appropriate referrals for development and support requests.
+ Manage / Facilitate end-to-end support requests from customers for requested services.
+ Follow through on all referrals to ensure customer satisfaction.
+ Provide recommendations within in area of expertise to support customer needs
+ Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues
+ Submit weekly and monthly status reports (as required according to business demand)
+ Attend operations team meetings to give updates and/or recommendations on any issues where new processes and procedures should be considered
+ Contribute to additional projects as delegated by the Management team
+ Be an active member of a virtual team
+ Ensure compliance with company regulations with regards to Data Protection and Information Security
Job Requirements:
+ Native or near native language proficiency in language required.
+ Native or near native language proficiency in English
+ Working knowledge of technology related to MS software
+ Demonstrated professional customer service skills with a respectful and positive attitude
+ Excellent spoken and written communication abilities
+ Project management and coordination skills
+ Demonstrated analytical and problem-solving skills
+ Self-motivated, hands-on and independently working individual
+ Adaptability and capacity to easily find solutions
+ Proactive attitude
Majorel is an Affirmative Action/Equal Opportunity Employer (m/f/d/v) and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.
Other details
+ Job Family Operations
+ Pay Type Hourly
+ Florida, USA
+ Georgia, USA
+ Iowa, USA
+ Kansas, USA
+ Kentucky, USA
+ Majorel US, Inc., 8380 S Kyrene Rd, Tempe, Arizona, United States of America
+ Montana, USA
+ North Carolina, USA
+ Ohio, USA
+ Tennessee, USA
+ Texas, USA
+ Virginia, USA
We are an affirmative action, equal opportunity employer m/f/d/v
...Document and report defects, bugs, and issues using tools like JIRA, Bugzilla, or Trello . # Collaborate with developers and product teams to resolve defects and improve application quality. # Validate software fixes and perform re-testing . # Ensure...
...This is a remote position. The Clinical Data Manager (CDM) is responsible for the oversight, integrity, and quality of clinical trial data from collection through database lock. The CDM ensures that data is accurate, consistent, and meets regulatory and protocol...
...BEAM Construction Company, Inc ., a local commercial General Contractor, is looking for someone to join the team that values a family atmosphere where you are not a number. We are an old school GC with current technology that loves what we do. We are looking for...
URGENT NEED - Neonatology APP (Locums) Setting: Level IV NICU at a 520-bed, Level I trauma center EMR: EPIC Assignment Details: ~ Start: ASAP ~ Duration: Ongoing ~ Shifts Available: ~ Days: 6:30 AM - 6:30 PM ~ Nights: 6:30 PM - 6:3...
...installing, repairing, and programminga wide variety of electronic security: Network-Based Security Systems /IP Surveillance Cameras/Access Control Systems. Must have ability to read and translate schematics and wiring diagrams; install, repair & test hardwire, wireless,...